1. PASSENGER LIST Pursuant to Community Directive 98/41 the names of all passengers are essentially recorded in every itinerary for security purposes. Such recording is possible through issue of tickets bearing the passengers’ names. In particular, the following details are essentially recorded: Passenger full name and sex: Male / female; Age: Adult / minor/ teenager, and telephone number for the exclusive purpose of notifying passengers in case of delay or cancellation of the ship’s departure. In addition to the above, any persons in need of Special Care must also be registered at the ticket house. The issue of tickets on board is prohibited; therefore, passengers should timely procure for seat reservations and tickets to avoid any unnecessary discomfort. Children up to 4 years old: Tickets are essentially issued free of charge. 2. BOARDING According to L. 3709/2008 passengers are liable to appear for boarding half an hour prior to departure and to present their vehicles at the boarding area 1 hour prior to departure. 3. PREPAID TICKETS We inform you that our company offers a Prepaid Ticket Advice (PTA) service. 4. ON LINE TICKET SALES Passengers can have their tickets issued through our website (www.ventourissealines.gr) by using their credit cards. Tickets are issued on line from the v.s.l. central ticket reservation system. Passengers must physically collect their tickets from the port ticket house prior to the scheduled departure in order to board the ship. Any tickets issued through the Internet are considered as regular tickets and they are governed by the same sale and cancellation policy that governs any other tickets, regardless of whether they were issued at the company’s central offices or by any associate agency. 5. TICKET CANCELLATION AND FARE REFUNDS The following shall apply in relation to the period between 02/07/2012 and 02/09/2012: Ticket cancellations may only be made up to 7 days prior to the ship's departure. The tickets are cancelled without cancellation fees, or converted into open tickets or tickets for another date.
50% cancellation fees apply in relation to the period between 7 days and up to 12 hours prior to departure or the tickets are converted to another date or become open tickets.
The following shall apply in relation to the remaining period:
Ticket cancellations may be made up to 3 days prior to departure. The tickets are cancelled without cancellationfees, or converted into open tickets or tickets for another date.
In relation to the period between 3 days and up to 1 day prior to the ship's departure there will be a 50% cancellation fees or the tickets will be converted into open tickets up to 2 hours prior to the ship's departure or into tickets for another date. In all cases of ticket cancellation set out above, it is essential that passengers demonstrate the actual ticket slips. After departure, tickets cannot be cancelled or converted into open tickets. Tickets are cancelled by the ticket houses or by the company’s central agencies, yet never by phone.
6. OPEN TICKETS Tickets are valid for one year from the date of issue and can only be replaced once. Any passengers presenting open tickets shall not be admitted for boarding. Therefore, open tickets must be essentially replaced by regular tickets prior to boarding. In the event that the fare increases until the date of travel, the holders of open tickets are liable to pay the difference in fare. If they select a route of lower value than that of the original ticket, then they can claim the difference from the ticket agent. 7. DELAYED DEPARTURE: Passengers and vehicles can board the ship without changing their tickets.
8. TRIP CANCELLATION Any tickets issued for the cancelled trip are no longer valid for boarding and must be replaced with new ones for the next scheduled departure, provided that there are available seats. In case of delayed departure or route cancellation, passengers are requested to contact the company’s port offices to obtain information about the ship’s new scheduled departure. After departure: Tickets cannot be cancelled or converted into open tickets whereas the date of departure cannot be changed. 9. LOSS OF TICKET Any passengers who have lost their tickets need to obtain new ones in order to travel. They must also declare the loss of their ticket in writing, specifying the date of travel, the route, the (lost) ticket number, the new ticket number and must adduce a photocopy of their lost tickets. Provided that the lost ticket has not been used within one year from the original date of travel, then the company is liable to refund the passenger with the ticket value. You can obtain all ticket information from the company’s central offices. Ticket losses are declared at the company’s offices (67, Notara Street in Piraeus) or notified to the company by fax at 210-4114915 or by e-mail at agiosgeorgios@ath. forthnet.gr 10. ITINERARIES The company shall make all reasonable endeavors to carry out all scheduled itineraries. However, company reserves the right to modify the itineraries where necessary. 11. ON BOARD TICKET CONTROL You are kindly requested to procure that all passenger and vehicle tickets and discount tickets are duly issued, to prevent passenger discomfort. The Financial Officers shall carry out ticket controls during boarding and travel. Passengers are liable to present their tickets and any discount vouchers. 12. LUGGAGE All passengers holding full-fare tickets are entitled to carry free of charge luggage up to 50 kgr. or 1 cubic meter. Luggage must be placed at the ship locations indicated by the crew. Luggage should not contain any valuable objects. Valuable objects should be delivered in trust to the competent Officers. 13. PET ACCOMMODATION AREAS The ship provides special areas for pet accommodation. For health reasons, pets are not allowed at the ship’s bars, restaurants or other interior spaces. Pets moving around should always be escorted, leashed and muzzled. Passengers traveling with pets shall at all times carry their animals’ health certificates and shall remain at all times responsible for the care, health and safety of their pets. Unescorted pets shall not be allowed on board. 14. LOST AND FOUND SERVICE Any passengers who have lost or found any objects are kindly requested to notify ship reception during travel. 15. CUSTOMER SERVICE LINES Passengers can contact us by phone at 210-4114911 or by e-mail at agiosgeorgios@ath.forthnet.gr 16. PASSENGER SECURITY For security purposes, all passengers and luggage may undergo inspection. Any persons refusing to comply shall not be admitted on board and will be reported to the local port authorities. Passengers are liable to present the authorized crew with their tickets, passports, identity cards or other valid travel documentation. Company reserves the right to deny boarding to any passengers who fail to present the necessary travel documentation and are unable to provide other indisputable identification. After boarding passengers may only get off the ship by permission of the authorized crew. Any passengers who wish to cancel their travel after boarding shall carry their own luggage and vehicles (if possible) off board. Any passengers carrying guns are kindly requested to declare them during boarding.
